Unable to login to Workload Automation AE

Article Id: 108959

Status: Published

Updated On: 02-08-2018 00:32

Products:

CA Workload Automation AE - Business Agents (AutoSys) , CA Workload Automation AE - Scheduler (AutoSys) , CA Workload Automation Agent

Issue/Introduction:

WCC login failed with the following error " E150010: Login failed. The EEM is down"

Cause:

CA directory was not starting up.

The itecpoz_trace.log and itechpoz_alarm.log has only the following entries

* [164] 20180731.180148.140 DSA_E1280 Error in initialization files
* [164] 20180731.180148.140 DSA_I1240 DSA shutting down

The itechpoz_warn log has the following entries
[144] 20180731.175120.983 WARN : max-local-ops has no effect
[144] 20180731.175120.983 WARN : max-dsp-ops has no effect
[144] 20180731.175121.170 WARN : Loading cache
[144] 20180731.175121.202 WARN : TX read error: loc larger than file
[144] 20180731.175121.202 WARN : Disabling cache prior to exit

Environment:

Workload Automation AE 11.3.6 SP7
WCC 11.4 SP6
EEM version: 12.51.5.24
DXserver Version=dxserver 12.0.18 (build 12081) Windows_NT 64-Bit
Windows 2012 server

Resolution:

The error " TX read error: loc larger than file" is referring to the file itechpoz.tx

Manually delete the file itechpoz.tx under the following location.

"\Program Files(x86)\CA\SC\Directory\dxserver\data\itechpoz\"

Then restart the CA Directory and CA iTechnology iGateway services.