Unable to communicate to the PPM server when Gel Scripts are running

Products

• Clarity PPM On Premise

Issue/Introduction

Why do we receive the following error in the PPM interface when using the application:

"Unable to communicate to the PPM Server. Please try again and if problem persists contact your system administrator"

Cause

• There can be multiple reasons for this error occurring, but one of them may relate to Gel Scripts running when this error is received.
• Users have seen where this error pops up on the UI and the following error occurs in the bg-ca.log file:

"Custom script execution pool-5-thread-8] utils.Utils  ----> The exception trace is too big to be attached to the process error message. Only a truncated exception trace will be attached to the process error message"

Environment

Release: All Supported Releases
Component: PPMENV

Resolution

The pop up error in the UI usually goes away and does not cause any other issues, but it may be wise to run these scripts during off-hours, when there is less user-load on the system.

Additional Information

See also 191799 - Unable to Communicate to the PPM server - List of Known Issues