how the Service Desk handle the request/incident sequence when it's canceled and not saved
Article ID: 108932
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
How the Service Desk handle the request/incident sequence when it's canceled and not saved?
How the Service Desk handle the request/incident sequence when it's canceled and not saved?
How the Service Desk handle the request/incident sequence when it's canceled and not saved?
Environment
CA Service Desk Manager 14.1.x / 17.1.x
Resolution
When you open a new incident, it count/create an incident number. However, if you cancel the incident, that number will not be used for the new incident opened next time.
Feedback
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