How to set a default Access Type for new LDAP users created in Serivce Desk

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

How to set a default Access Type for new LDAP users created in Serivce Desk

Environment

CA Service Desk Manager 14.1.x / 17.1.x

Resolution

* With client added .mod file in order to be able to set up default access type to newly created user from LDAP

1. created $NX_ROOT\site\mods\majic\myfile.mod
2. Entered this text in the file:
-------------------------------------------------------------
MODIFY cnt access_type {ON_NEW DEFAULT 10005;};
-------------------------------------------------------------

Access type with id 10005 is employee. (Checked client's mdb for the correct id of access type desired)

* Uninstalled from Options Manager "ldap_enable_groups" to allow setting access type by mod file
* Recycled SDM test server
* Tested with client creating a new contact from LDAP option: "Service Desk tab" > File > New contact from Ldap
* Now the newly created contact has the default access type desired