How to set a default Access Type for new LDAP users created in Serivce Desk

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Article ID: 108931

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

How to set a default Access Type for new LDAP users created in Serivce Desk

Environment

CA Service Desk Manager 14.1.x / 17.1.x

Resolution

* With client added .mod file in order to be able to set up default access type to newly created user from LDAP

1. created $NX_ROOT\site\mods\majic\myfile.mod
2. Entered this text in the file:
-------------------------------------------------------------
MODIFY cnt access_type {ON_NEW DEFAULT 10005;};
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Access type with id 10005 is employee. (Checked client's mdb for the correct id of access type desired)

* Uninstalled from Options Manager "ldap_enable_groups" to allow setting access type by mod file
* Recycled SDM test server
* Tested with client creating a new contact from LDAP option: "Service Desk tab" > File > New contact from Ldap
* Now the newly created contact has the default access type desired