SNMPCOLLECTOR Configuration error using admin console

Article Id: 108922
Status: Published
Updated On: 29-09-2020 07:19
Products:
DX Infrastructure Management , NIMSOFT PROBES
Issue/Introduction:

When accessing the  snmpcollector probe through the admin console, we get an error:
"Configuration was unable to be retrieved"

Message: Remote Request Error: Remote / Carolinas-UIM/dcr-canet-ms-01_hub/dcr-canet-ms-01/snmpcollector probes processing of operation get_ctd_configuration failed
Resolution: Please check both the PPM and the remote probe log file for additional details
Error Code: PPM-012
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Log file shows:
 [DBBackup1, snmpcollector] stderr: Uncaught exception in thread DBBackup1 : com/nimsoft/probes/network/snmpcollector/database/DBBackup
Caused by: java.lang.ClassNotFoundException: com.nimsoft.probes.network.snmpcollector.database.DBBackup
java.lang.NoClassDefFoundError: com/nimsoft/probes/network/snmpcollector/ctd/GetGraphHelper
    at com.nimsoft.probes.network.snmpcollector.callback.GetCtdConfigurationCallback.getCtdConfigurationCallback(GetCtdConfigurationCallback.java:154)
Caused by: java.lang.ClassNotFoundException: com.nimsoft.probes.network.snmpcollector.ctd.GetGraphHelper

Cause:

Problem fixed in latest version of snmpcollector hotfix.

Environment:

UIM 8.5
snmpcollector 3.42
 

Resolution:

Upgrading snmpcollector to 3.4.3 HF7 from our support site link below resolves the issue. 
https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233