SNMPCOLLECTOR Configuration error using admin console

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Article ID: 108922

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

When accessing the  snmpcollector probe through the admin console, we get an error:
"Configuration was unable to be retrieved"

Message: Remote Request Error: Remote / Carolinas-UIM/dcr-canet-ms-01_hub/dcr-canet-ms-01/snmpcollector probes processing of operation get_ctd_configuration failed
Resolution: Please check both the PPM and the remote probe log file for additional details
Error Code: PPM-012
Click Retry to attempt to save your configuration again.
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Log file shows:
 [DBBackup1, snmpcollector] stderr: Uncaught exception in thread DBBackup1 : com/nimsoft/probes/network/snmpcollector/database/DBBackup
Caused by: java.lang.ClassNotFoundException: com.nimsoft.probes.network.snmpcollector.database.DBBackup
java.lang.NoClassDefFoundError: com/nimsoft/probes/network/snmpcollector/ctd/GetGraphHelper
    at com.nimsoft.probes.network.snmpcollector.callback.GetCtdConfigurationCallback.getCtdConfigurationCallback(GetCtdConfigurationCallback.java:154)
Caused by: java.lang.ClassNotFoundException: com.nimsoft.probes.network.snmpcollector.ctd.GetGraphHelper

Cause

Problem fixed in latest version of snmpcollector hotfix.

Environment

UIM 8.5
snmpcollector 3.42
 

Resolution

Upgrading snmpcollector to 3.4.3 HF7 from our support site link below resolves the issue. 
https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233