CA Spectrum message in VNM.OUT: WARNNING SnmpItcInterface.cc(189): SNMP failsafe

Products

• CA Spectrum

Issue/Introduction

The VNM.OUT file and Spectrum Control Panel show the following message:

Jul 30 15:26:09 WARNING at SnmpItcInterface.cc(189): SNMP failsafe - Detected delay processing request( IP=xx.xx.xx.xx, community=xxxxxxxxx, id=128503249) after 609870704ms.

Cause

SNMP requests that have not been responded to are cleared in the cache and after that internal timeout the agent responds to the request which triggers the WARNING message.

Environment

Release:
Component: SPCCSS

Resolution

This is resolved in CA Spectrum 10.3 and above. When this happens the WARNING message will not appear.