Failed to update persistent session in Session Services

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

We're running a Policy Server with a Web Agent, and users are prompted

to re-enter credentials unexpectedly, and we are seeing messages

"Failed to update persistent session in Session Services" in the

smaccess.log.

How can we fix that ?

Environment

Policy Server 12.8

Resolution

One solution to this scenario is making sure you have Persistent Sessions enabled on the applications users are navigating between, to avoid a users session not being validated.