Failed to update persistent session in Session Services
Article ID: 108909
Updated On:
Products
CA Single Sign On Secure Proxy Server (SiteMinder)
AXIOMATICS POLICY SERVER
CA Single Sign On SOA Security Manager (SiteMinder)
CA Single Sign-On
Issue/Introduction
We're running a Policy Server with a Web Agent, and users are prompted
to re-enter credentials unexpectedly, and we are seeing messages
"Failed to update persistent session in Session Services" in the
smaccess.log.
How can we fix that ?
Environment
Policy Server 12.8
Resolution
One solution to this scenario is making sure you have Persistent Sessions enabled on the applications users are navigating between, to avoid a users session not being validated.
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