Failed to update persistent session in Session Services

book

Article ID: 108909

calendar_today

Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

We're running a Policy Server with a Web Agent, and users are prompted

to re-enter credentials unexpectedly, and we are seeing messages

"Failed to update persistent session in Session Services" in the

smaccess.log.


How can we fix that ?


Environment

Policy Server 12.8

Resolution

One solution to this scenario is making sure you have Persistent Sessions enabled on the applications users are navigating between, to avoid a users session not being validated.