login.fcc is throwing 500

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

For a new installation, we get a 500 error when accessing the login.fcc.  What can cause this?

Environment

Any web agent version.
Any OS version.

Resolution

To troubleshoot this error, you can check the web agent trace log and you may see a log message indicating that the login.fcc was not found at a specified location on the filesystem.  Check permissions for that location, or make sure the login.fcc file is present where the web agent is loading it from.