In a Service Management environment with Service Desk and Process Automation (cluster) integrated, customers are noticing abnormal behavior on Process Automation side when changes are performed on the Service Desk side. For example, if for some reason Service Desk servers have to be restarted, instances start being at Waiting and Blocked states on Process Automation side. On the other hand, new instances work fine and only a few older instances stay stuck on those states.
Message in c2o.log:ERROR [com.optinuity.c2o.workflowengine.C2oWorkFlowEngine] [49-076f208c44fe] Error While Handling a response. Response is
org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.optinuity.c2o.bean.C2ORunTimeInstanceArchive#412963]
Process Automation interface:
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