CA PPM: Process runs and completes without errors but doesn't do anything
Article ID: 108887
CLARITY PPM FOR ITGCLARITY PPM FEDERALClarity PPM SaaS - ApplicationClarity PPM On Premise
We have a process that with a custom script that creates Financial Plans for Projects. The Process runs and completes without error but Financial Plans are not being created. Why?
Release: Component: ODXOG
2018/07/31 12:02:58.738 | Couldn't Log in. Check the username/password. 2018/07/31 12:02:58.902 | XOG failed. Out of0records,0failed.
The user and password were in the gel code. The root cause of the issue was the incorrect password in the GEL code for the XOG user.
It is a best practice to use a user specific to xogging and the password should be changed infrequently if at all. If you already have the password policy set to change it every x amount of days, you just need to set up a procedure that handles this so that the password gets changed in your processes too.