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Data source Spectrum sync fail
Article ID: 108873
Updated On:
Products
CA Infrastructure Management
CA Infrastructure Management
CA Performance Management - Usage and Administration
Issue/Introduction
Getting a failure when trying to enable Spectrum as data source.
Cause
there are 2 causes here:
spectrum was previously added as a data source and then improperly removed.
also, we see this error in the DM wrapper.log:
INFO | jvm 1 | 2018/07/31 05:11:09 | | Received WebServiceException from version check for data source Spectrum Infrastructure [email protected] CAUSE=java.net.UnknownHostException: UnknownHostException invoking http://*****:8888/axis2/services/DataSourceWS: <hostname>. MESSAGE=Could not send Message.. Returning DS_COMM_FAILURE result.
INFO | jvm 1 | 2018/07/31 05:11:09 | ERROR | qtp680829177-168120 | 2018-07-31 05:11:09,000 | com.ca.im.portal.api.services.datasource.DataSourcePoll
INFO | jvm 1 | 2018/07/31 05:11:09 | | javax.xml.ws.WebServiceException: Could not send Message.
this is caused by communication failure.
spectrum was previously added as a data source and then improperly removed.
also, we see this error in the DM wrapper.log:
INFO | jvm 1 | 2018/07/31 05:11:09 | | Received WebServiceException from version check for data source Spectrum Infrastructure [email protected] CAUSE=java.net.UnknownHostException: UnknownHostException invoking http://*****:8888/axis2/services/DataSourceWS: <hostname>. MESSAGE=Could not send Message.. Returning DS_COMM_FAILURE result.
INFO | jvm 1 | 2018/07/31 05:11:09 | ERROR | qtp680829177-168120 | 2018-07-31 05:11:09,000 | com.ca.im.portal.api.services.datasource.DataSourcePoll
INFO | jvm 1 | 2018/07/31 05:11:09 | | javax.xml.ws.WebServiceException: Could not send Message.
this is caused by communication failure.
Environment
CAPM 3.5
Spectrum 10.2.3
Spectrum 10.2.3
Resolution
added a host file entry on the capc host for the spectrum host.
removed the spectrum data source, did a synch all, waited until the data source was gone from the ds view.
added spectrum in as a new data source.
removed the spectrum data source, did a synch all, waited until the data source was gone from the ds view.
added spectrum in as a new data source.
Feedback
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