CA Spectrum SS crash in VpnDiscovery CreateVpnModel code

Article Id: 108861

Status: Published

Updated On: 31-07-2018 07:47

Products:

CA Spectrum - OneClick CA Spectrum - Reporting CA Spectrum - Integrations CA Spectrum - Alarms & Event Management

Issue/Introduction:

The SpectroSERVER crashed and analysis of the core file shows the VpnDiscovery thread crashed in the CreateVpnModel action:

Thread 1 (Thread 0x7f55916b0780 (LWP 3077)):
#0 0x00007f5572a87428 in VpnDiscovery::CreateVpnModel(VpnInfo*, char const*, CsBuffer*, unsigned int*, unsigned int*)
() from /Spectrum/SS/Modules/libvpn.so.1
No symbol table info available.
#1 0x00007f5572a7c4c6 in VpnIHVpnManager::trig_action(CsModelHandle const&, CsAction const*) ()
from /Spectrum/SS/Modules/libvpn.so.1
No symbol table info available.

Cause:

Code fault

Environment:

Release:
Component: SPCCSS

Resolution:

This is resolved in 10.3 and above.

For 10.2.2 this is resolved in patch Spectrum_10.02.02.D407.
For 10.2.3 this is resolved in patch Spectrum_10.02.03.D400.

If you need either of these patches please open a case and request them (http://support.ca.com)