Downloading or saving a large report results in a blank file
Article ID: 108628
CA Output Management Document ViewerCA Output Management Web Viewer
When viewing a large report in the Web Viewer everything works fine. Selecting save to download the report from the browser, the user has the option of opening the file or saving to disk. Both options result in a blank file. We can observe the c:\temp directory on the Windows server successfully obtaining the file but it doesn't appear to be sent to the users browser. All users are affected. No one can download a large report. Small reports work fine.
With a large report, after OK is clicked to save the report (for example, 800000+ pages), a message comes up saying please wait, loading data. . The wait bar keeps going on smaller reports then displays the save as bar. The larger reports are timing out. The save page is not idle.
We are also seeing timeouts on large searches for the same report, but it does come back with an error, unlike the save timeout: Error Timeout error accessing server: line=0