Error: "Requesting shutdown of system. Reason (NX_SLUMP_ID and the server's node id are different) " When Running a Cloned or Moved CA Service Desk Manager environment

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The following error appears in a Cloned / Moved test environment for CA Service Desk Manager:

SDMHostname pdm_rfbroker_nxd 5868 SEVERE_ERROR rfbroker.c 238 NX_SLUMP_ID (XXXXX) and the server node id (XXXXX) are different
SDMHostname pdm_rfbroker_nxd 5868 SIGNIFICANT api_misc.c 585 Requesting shutdown of system. Reason (NX_SLUMP_ID and the server's node id are different)

Environment

CA Service Desk Manager 14.1 and later

Cause

The server_id from usp_servers table does not match with the value set in the NX_SLUMP_ID in NX.env for the server.

Resolution

BACKUP the usp_servers table before any change.

1. Remove the row from usp_servers table for the hostname with the wrong ID.
2. Log into SDM > Administration > System > Servers: Add the removed server again.
3. Run pdm_configure
5. Check the server_id from usp_servers table for the new hostname mathches with the value set in NX_SLUMP_ID in NX.env for the server. (re-created after pdm_configure)

Additional Information

What does the following message, seen in out stdlogs mean? slump_nxd 5916 ERROR server.c 5335 Purging broadcast message 154616 after 121 seconds although it is still unacknowleded by the 1 nodes SDMSERVER2

Moving the CA MDB Database on Microsoft SQL Server