When attempting to access Job Runs or other menus in UniViewer the objects (Uprocs, Resources, Tasks etc.) of a specific Node are not displayed.
A popup with the following error may appear:
Access denied error: 300
Note that in some cases no error is displayed but we get an empty window.
Another possible symptom is that the Node Settings of the node are not accessible either.
In some cases, some users with a particular Administrator Group can access the node, but some other belonging to a different Group cannot.
In this case this particular error may appear:
|ERROR||BackgroundWorker-x|com.orsyp.kmeleon.environment.ExceptionManager|An error occurred
on ENVIRONMENT: (node = null environment = null)
com.orsyp.UniverseException: IO Connection problem - Node's data is incorrect or not found. [COMPANY/Node/X]
Component: Dollar Universe
This issue happens when the UVC user has no correct permissions on the Node.
Two cases are possible:
1. The Dollar Universe administrator has not granted the appropriate rights to the user ( ie, missing Tag on the Node or missing Role on the Group)
In order to resolve the issue follow the steps below one-by-one until the issue is resolved: