Email bodies containing non-English language characters appears garbled.
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Email bodies containing non-English language characters appears garbled.


Article ID: 108553


Updated On:


CA Security Command Center CA Data Protection (DataMinder) CA User Activity Reporting


Email events with the body content in Korean or other Far-Eastern languages encoded with ISO standard instead of the UTF-8 encoding appear distorted or garbled in the CA Data Protection iConsole search results window.

Garbled Text:

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Garbled text

Expected Results:

<Please see attached file for image>

Expected Results


CA Data Protection 15.2


The cause of this issue is the use of an email body section with a specific non-English code page (for example 1252) being to translated to a unicode text format, resulting in the wrong text being displayed. 


FIX:SO05497 (incorporating Web_15.2_HF0191) has been released to address this issue.

 After applying this fix, iConsole search results showing email events with body content encoded with ISO standards for far-east languages rendered properly.

FIX:SO05497 is available to download from the CA Support Portal (

******* NOTE ********
This issue was previously reported as fixed by

FIX:SO04731 (incorporating Web_15.2_HF0188),
FIX:SO04924 (incorporating  
but that fix have now been withdrawn and replaced by 


Additional Information

Orchestria, Orchestria EPM, ORchestria APM, CA DLP and CA DataMinder are all brand names for the product known as CA Data Protection.


1558695583193000108553_sktwi1f5rjvs16i7q.jpeg get_app
1558695581247000108553_sktwi1f5rjvs16i7p.jpeg get_app