Email bodies containing non-English language characters appears garbled.

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Article ID: 108553

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Updated On:

Products

SINGLE SIGN ON - LEGACY CA Data Protection (DataMinder) CA User Activity Reporting

Issue/Introduction

Email events with the body content in Korean or other Far-Eastern languages encoded with ISO standard instead of the UTF-8 encoding appear distorted or garbled in the CA Data Protection iConsole search results window.

Example:
Garbled Text:

<Please see attached file for image>

Garbled text

Expected Results:

<Please see attached file for image>

Expected Results

Cause

The cause of this issue is the use of an email body section with a specific non-English code page (for example 1252) being to translated to a unicode text format, resulting in the wrong text being displayed. 

Environment

CA Data Protection 15.2

Resolution

FIX:SO05497 (incorporating Web_15.2_HF0191) has been released to address this issue.

 After applying this fix, iConsole search results showing email events with body content encoded with ISO standards for far-east languages rendered properly.

FIX:SO05497 is available to download from the CA Support Portal (http://support.ca.com)


******* NOTE ********
This issue was previously reported as fixed by

FIX:SO04731 (incorporating Web_15.2_HF0188),
FIX:SO04924 (incorporating Web_15.20_HF0190.zip)  
but that fix have now been withdrawn and replaced by 

 

Additional Information

Orchestria, Orchestria EPM, ORchestria APM, CA DLP and CA DataMinder are all brand names for the product known as CA Data Protection.

Attachments

1558695583193000108553_sktwi1f5rjvs16i7q.jpeg get_app
1558695581247000108553_sktwi1f5rjvs16i7p.jpeg get_app