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Knowledge document embedded images are not appearing after upgrading


Article ID: 108552


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Knowledge document embedded images stopped appearing after upgrading CA Service Desk to a newer version.


It happens if the "Upload Path" in the "Knowledge Attachments" repository is misconfigured. If you have a high availability environment with a shared folder for images, you have to pay attention if the "Upload Path" is properly configured after an upgrading process.


Service Desk 17.1
Service Desk 17.0
Service Desk 14.1


Make sure the "Upload Path" in the "Knowledge Attachments" repository is properly configured with the correct path for the images folder.

<Please see attached file for image>

User-added image


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