Knowledge document embedded images are not appearing after upgrading
Article ID: 108552
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Knowledge document embedded images stopped appearing after upgrading CA Service Desk to a newer version.
It happens if the "Upload Path" in the "Knowledge Attachments" repository is misconfigured. If you have a high availability environment with a shared folder for images, you have to pay attention if the "Upload Path" is properly configured after an upgrading process.
Service Desk 17.1 Service Desk 17.0 Service Desk 14.1
Make sure the "Upload Path" in the "Knowledge Attachments" repository is properly configured with the correct path for the images folder.