Knowledge document embedded images are not appearing after upgrading
Article ID: 108552
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Knowledge document embedded images stopped appearing after upgrading CA Service Desk to a newer version.
Service Desk 17.1 Service Desk 17.0 Service Desk 14.1
It happens if the "Upload Path" in the "Knowledge Attachments" repository is misconfigured. If you have a high availability environment with a shared folder for images, you have to pay attention if the "Upload Path" is properly configured after an upgrading process.
Make sure the "Upload Path" in the "Knowledge Attachments" repository is properly configured with the correct path for the images folder.