No data in Experience View and agents are not connected

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Article ID: 108549

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction


Enterprise Team Center federates queries from all components of an enterprise environment to a single APM Team Center view. ETC crosses cluster boundaries to provide the analyst with a single entrance to the user interface. The Enterprise Team Center server can link to any MOMs and standalone Enterprise Managers that together constitute the enterprise environment.

Why is there no data in experience view and the agents are not connected? 

Environment

Application Performance Management 10.7 release.

Resolution


Typically has one of three causes: Connectivity, Clamp, or Configuration.  

1. Try restarting the MOM
2. if the issue continues...Try restarting the APM cluster
3. Refer the links below.

https://comm.support.ca.com/kb/apm-team-center-105x-experience-view-thats-a-lot-of-data/kb000012415

https://communities.ca.com/message/242033387-re-experience-view-team-center-issue?commentID=242033387&et=watches.email.thread

https://docops.ca.com/ca-apm/10-7/en/ca-apm-release-notes/known-issues/installation-and-upgrade-known-issues