No data in Experience View and agents are not connected

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

Enterprise Team Center federates queries from all components of an enterprise environment to a single APM Team Center view. ETC crosses cluster boundaries to provide the analyst with a single entrance to the user interface. The Enterprise Team Center server can link to any MOMs and standalone Enterprise Managers that together constitute the enterprise environment.

Why is there no data in experience view and the agents are not connected? 

Environment

Application Performance Management 10.7 release.

Resolution

Typically has one of three causes: Connectivity, Clamp, or Configuration.  

1. Try restarting the MOM
2. if the issue continues...Try restarting the APM cluster
3. Refer the links below.

https://comm.support.ca.com/kb/apm-team-center-105x-experience-view-thats-a-lot-of-data/kb000012415

https://communities.ca.com/message/242033387-re-experience-view-team-center-issue?commentID=242033387&et=watches.email.thread

https://docops.ca.com/ca-apm/10-7/en/ca-apm-release-notes/known-issues/installation-and-upgrade-known-issues