Azure Probe PPM-023 error after configuing the probe to collect metrics

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Article ID: 108542

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Configuration on the Azure side was completed as well as configuration on the UIM side. A template was created/activated but no data showing in Unified Dashboards. Also, when trying to configure in Admin Console, an "Unable to read configuration error" appears:

Configuration was unable to be retrieved.
Message: Probe is still initializing.

Resolution: Please retry your call
Error Code: PPM-023

Click Retry to attempt to save your configuration again.
Click Close to close this Window.

Cause

Probe installed on an unsupported Operating system (Windows 10) and potential issue with versions of the ppm, baseline_engine, and prediction_engine probes.

Environment

UIM 8.51
azure: 3.11HF3
Windows 10

Resolution

Removed the probe from the unsupported operating system and installed it on a supported operating system.

Confirmed the following probes/versions installed on the hub managing the robot where the azure 3.11HF3 is deployed:

ppm:  3.47
baseline_engine:  2.76
prediction_engine:  1.34

For Time Over Threshold alarms, also need the following minimum version of nas installed on the managing hub:

nas:  8.42