Remote Control - A critical component could not be loaded.

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

The following error occurs while trying to connect to remote Agents using the RC Viewer:

Unable to establish a remote control session:
A critical component could not be loaded. The installation may be corrupt. 

Environment

Client Automation - All versions

Resolution

The error may occurs if the Remote Control Viewer and relevant CAF plugins are hung.

- Kill CAF using:

  caf stop & caf kill all

- Validate that all the CAF plugins are killed using Task Manager. If not, kill them manually.

- Kill all the instances of EGC30N.EXE using:

  taskkill /f /im egc30n.exe

- Clear CAM queue and restart the CSAMPMUX service as below:

  cam change disabled
  camclose 
  csampmux stop
  cam change auto & cam start -c -l
  caf start