Remote Control - A critical component could not be loaded. The installation may be corrupt

book

Article ID: 108158

calendar_today

Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

The following error occurs while trying to connect to remote agents using the CA Remote Control Viewer:
Unable to establish a remote control session:
A critical component could not be loaded. The installation may be corrupt. 

<Please see attached file for image>

Remote Control Error - Installation may be corrupted

Environment

All versions of CA Client Automation

Resolution

The error occurs if the Remote Control Viewer and relevant CAF plugins are hung.

- Kill CAF using:
  caf kill all

- Validate that all the CAF plugins are killed using Task Manager. If not, kill them.

- Kill all the instances of EGC30N.EXE using:
  taskkill /f /im egc30n.exe

- Clear CAM queue and restart the CSAMPMUX service as below:
  cam change disabled
  camclose
  csampmux stop
  csampmux start
  cam change auto & cam start -c -l
  caf start

Attachments

1558698364128000108158_sktwi1f5rjvs16jam.jpeg get_app