The following error occurs while trying to connect to remote agents using the CA Remote Control Viewer:
Unable to establish a remote control session:
A critical component could not be loaded. The installation may be corrupt.
<Please see attached file for image>
All versions of CA Client Automation
The error occurs if the Remote Control Viewer and relevant CAF plugins are hung.
- Kill CAF using:
caf kill all
- Validate that all the CAF plugins are killed using Task Manager. If not, kill them.
- Kill all the instances of EGC30N.EXE using:
taskkill /f /im egc30n.exe
- Clear CAM queue and restart the CSAMPMUX service as below:
cam change disabled
cam change auto & cam start -c -l