Drag and Drop Functionality Fails in Admin UI via VPN or RDP — Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

This article outlines the cause and resolution for issues where dragging and dropping form properties in the Admin UI fails to function as expected.

Environment

Identity Manager 14.5

Cause

Drag-and-drop functionality relies on specific client-side browser event handling. When accessing the Admin UI through Remote Desktop Protocol (RDP) or over a VPN, the underlying network protocols or remote session rendering may intercept or degrade these mouse events, preventing the browser from processing the reordering action correctly.

Resolution

1. Close the current Admin UI session accessed via VPN or RDP.
2. Open a web browser directly on your local machine.
3. Navigate to the Identity Manager Admin UI URL.
4. Perform the drag-and-drop reordering of form fields.
5. If the issue persists locally, clear the browser cache and cookies, then attempt the operation again.