Sporadic 500 internal server errors for Session Assurance redirects. What is 1 step you can do out of many?

book

Article ID: 108155

calendar_today

Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Sporadic 500 internal server errors for Session Assurance redirects. What is 1 step  you can do out of many?.

Environment

Release:
Component: SMAPC

Resolution

-If you have an F5 or another type of load balancer, you can ask the F5 admin if the configuration for these F5  LB's already have  "sticky bit" sessions enabled in your Sps/Ca Access Gateway with session assurance environment.
-If  "sticky bit" sessions is not enabled, enable sticky bits
-This has solved the 500 error in other environments