Agile Central - Excel: Error "A device attached to the systems is not functioning."
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Article ID: 108136
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Updated On:
Products
CA Agile Central On Premise (Rally)CA Agile Central SaaS (Rally)
Issue/Introduction
We can use CA Agile Central Excel add-in. Clicking "Connect" button results in this error message:
<Please see attached file for image>
Environment
Release: Component: ACSAAS
Resolution
This error is not a CA Agile Central error. It is not an error of the Excel add-in component either.
This error is reporting a problem with one of your USB devices that's connected to your Excel (to your Windows actually). What we found that helped resolve was:
1. Reconnect your device. If not working with the same port, try another usb port. 2. Restart your machine.