Unable to Access System from Primary Cluster Node

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Article ID: 108122

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

When attempting to Access any system from Primary Cluster Node any PAM End-User get's the following error:

Timeout:200 error message

If the same PAM End-User:
  • Attempts to access the same device from secondary cluster memory, they access the device just fine.
  • If they turn off the cluster, than both the master and secondary both work.
  • If they swap the secondary with the master, the new master experiences the timeout error

Environment

PAM 3.2 in a Multi-master Cluster

Resolution

Please open up a Support Case with CA Support requesting Hotfix CAPAM_3.2.0.08