The CA Automic Windows Agent is not starting due to keystore is missing
Article ID: 108120
CA Automic Workload Automation - Automation EngineCA Automic One Automation
The CA Automic Windows Agent is not starting due to keystore is missing. In the CA Automic Windows log, the following error message is present:
20180720/104500.975 - U02000073 Connection to system 'UC4P' via CP Server 'UC4P#CP002' successfully established. 20180720/104500.975 - Get Key failed, reason: 'Value not initialized, 5003.'. 20180720/104500.990 - U00003359 Agent 'AgentName' uses an incorrect Company Key. 20180720/104500.990 - U02000041 Shutdown Agent 'AgentName'.
When CA Automic Agents is started, it will connect to the CA Automic Automation Engine and it will create a key (UCXJWX6.kstr) as an identification to the Automation Engine. If this keystore is not present or is corrupted then the CA Automic Agent will not start.
Products: CA Automic Windows Agent v11.x, v12.x Operating System: All
There are two options to resolve this issue as explained below.
First Option: The first option is to renew the keystore by transferring it from the Interface -> Administration -> Agents & Groups -> Agents -> Right click on the agent -> click on the Renew Transfer Key. Then restart the agent.
Second option: If the first option does not work then please delete the UCXJWX6.kstr located in the bin directory of the agent. Then restart the agent.