During fresh installation of CA Service Management, there is an error "Cannot find valid JVM to load"

Article Id: 108104

Status: Published

Updated On: 27-07-2018 12:33

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

After downloading CA Service Management 17.1 installation files (.ISO), those were stored locally on the SDM server (they were extracted from ISO file into a folder). Then, when executing the setup.exe file (Run as Administrator), there is an error "Cannot find valid JVM to load". The installation wizard does not appear.

Cause:

Missing data in the java folder of the ISO

Environment:

Service Management 17.1

Resolution:

1. Download the ISO again from https://support.ca.com
2. Copy files to local drive if needed
3. Re-run the setup.exe and run it as an Administrator