Knowledge Tree Export is unable to find the specified doc.
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Article ID: 108090
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Updated On:
Products
SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceKNOWLEDGE TOOLSCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
When attempting to export a Knowledge Tree doc using the Additional Filter the export is unable to find the doc.
Cause
The export is looking for doc_type_id=1 on the skeletons table, knowledge tree docs are doc_type_id=2.
Environment
Service Desk
Resolution
It is not possible to export out individual Knowledge tree docs. However, it is possible to manually export all docs at once including knowledge tree docs. Create a batch file with all the extract commands as follows: