Knowledge Tree Export is unable to find the specified doc.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to export a Knowledge Tree doc using the Additional Filter the export is unable to find the doc.

Cause

The export is looking for doc_type_id=1 on the skeletons table, knowledge tree docs are doc_type_id=2.

Environment

Service Desk

Resolution

It is not possible to export out individual Knowledge tree docs.  However, it is possible to manually export all docs at once including knowledge tree docs.
Create a batch file with all the extract commands as follows:

pdm_extract Knowledge_Keywords >> knowledgedata.txt 
pdm_extract Knowledge_Lrel_Table >> knowledgedata.txt 
pdm_extract BU_TRANS >> knowledgedata.txt 
pdm_extract CI_ACTIONS >> knowledgedata.txt 
pdm_extract CI_ACTIONS_ALTERNATE >> knowledgedata.txt 
pdm_extract CI_BOOKMARKS >> knowledgedata.txt 
pdm_extract CI_DOC_LINKS >> knowledgedata.txt 
pdm_extract CI_DOC_TEMPLATES >> knowledgedata.txt 
pdm_extract CI_DOC_TYPES >> knowledgedata.txt 
pdm_extract CI_PRIORITIES >> knowledgedata.txt 
pdm_extract USP_PROPERTIES >> knowledgedata.txt 
pdm_extract CI_STATUSES >> knowledgedata.txt 
pdm_extract CI_WF_TEMPLATES >> knowledgedata.txt 
pdm_extract EBR_ACRONYMS >> knowledgedata.txt 
pdm_extract EBR_DICTIONARY >> knowledgedata.txt 
pdm_extract EBR_DICTIONARY_ADM >> knowledgedata.txt 
pdm_extract EBR_FULLTEXT >> knowledgedata.txt 
pdm_extract EBR_FULLTEXT_ADM >> knowledgedata.txt 
pdm_extract EBR_LOG >> knowledgedata.txt 
pdm_extract EBR_METRICS >> knowledgedata.txt 
pdm_extract EBR_NOISE_WORDS >> knowledgedata.txt 
pdm_extract EBR_PATTERNS >> knowledgedata.txt 
pdm_extract EBR_PREFIXES >> knowledgedata.txt 
pdm_extract EBR_PROPERTIES >> knowledgedata.txt 
pdm_extract EBR_SUBSTITS >> knowledgedata.txt 
pdm_extract EBR_SUFFIXES >> knowledgedata.txt 
pdm_extract EBR_SYNONYMS >> knowledgedata.txt 
pdm_extract EBR_SYNONYMS_ADM >> knowledgedata.txt 
pdm_extract ES_CONSTANTS >> knowledgedata.txt 
pdm_extract ES_NODES >> knowledgedata.txt 
pdm_extract ES_RESPONSES >> knowledgedata.txt 
pdm_extract ES_SESSIONS >> knowledgedata.txt 
pdm_extract INDEX_DOC_LINKS >> knowledgedata.txt 
pdm_extract KD_ATTMNT >> knowledgedata.txt 
pdm_extract kdlinks >> knowledgedata.txt 
pdm_extract LONG_TEXTS >> knowledgedata.txt 
pdm_extract O_INDEXES >> knowledgedata.txt 
pdm_extract P_GROUPS >> knowledgedata.txt 
pdm_extract SKELETONS >> knowledgedata.txt 
pdm_extract Lrel_Table >> knowledgedata.txt 

Then run pdm_import to import the generated "knowledgedata.txt" to another environment which will include knowledge tree docs.