Events not reaching Spectrum from NetOps Portal
Article ID: 108070
Updated On:
Products
Issue/Introduction
There are some basic checks that can be done if events are not reaching Spectrum from NetOps Portal
Environment
NetOps Portal
Spectrum
Resolution
1) When Spectrum and NetOps Portal are integrated, the IP Domains form NetOps Portal appear in Spectrum as IP Domain Containers under Global Collections in Spectrum OneClick.
You must place devices in the IP Domain Containers so they are synced over to NetOps Portal. Discoveries on the devices are performed if necessary and reconciled with the Data Aggregator (DA) items.
Only events on these items will be pulled over to Spectrum
2) If the DA is not discovering the devices, make sure that "Discover devices from other data sources" is checked for the Data Aggregator Data Source on NetOps Portal under:
Administration->Data Sources
Select the Data Aggregator and click Edit
Make sure "Discover devices from other data sources" is checked and save.
3) On the Spectrum OneClick server that is integrated with NetOps Portal, under Administration->Performance Center Integration Configuration, make sure Event Polling is set to enabled.
4) Ensure the time on Spectrum is in sync with the time on NetOps Portal if the times are off too much Spectrum will never get any events from Event Manager.
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