Cannot save Preferences in SOI 4.2 Dashboard

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Article ID: 108045

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

In SOI 4.2 Dashboard, click on 'Preferences', make changes like remove columns or add Tabs etc, then hit 'Save', the changes would not save and there is no

error on the dashboard. The same works in earlier versions like SOI 4.0


Following errors may observed in \SOI\SamUI\logs\soiuis-debug.log

ui.loadJSONDataService_jsp._jspService(240)  - org.json.JSONException: Missing value at character 45 of {sid:#344503599627370501#34,type:hour,tz:-5.5}

ui.loadJSONDataService_jsp._jspService(240)  - org.json.JSONException: Missing value at character 45 of {sid:#344503599627370501#34,type:hour,tz:-5.5}

ui.saveUserPreferences_jsp._jspService(198)  - org.json.JSONException: Expected a ':' after a key at character 707 of {"save":{"Cols":[0,1,2,4,5,6,7,8,9]



User-added image

Environment

SOI 4.2

Resolution

The problem is with "#34" character and attached "loadJSONDataService.jsp" & "saveUserPreferences.jsp" files have been updated to address this. 

1) You may download attached 2 files

2) Stop "CA SOI User Interface Server" service on UI

3) Copy these 2 .jsp files to "\CA\SOI\SamUI\webapps\sam\ui" folder on the UI server

Note: Please backup original files before replacing

4) Start "CA SOI User Interface Server" service on UI

Now, we will be able to save User Preferences

Note: 
1) Added below lines to "loadJSONDataService.jsp" after Line # 75
        // Added by CA
        String quotes="\"";
        pass=pass.replaceAll("#34",quotes);

2) Added below lines to saveUserPreferences.jsp after Line #52
     // Added by CA
     String quotes="\"";
     passDecode = passDecode.replaceAll(""",quotes);

Attachments

1558698692136000108045_sktwi1f5rjvs16jg5.jpeg get_app
1558536643816UI_Preferences.zip get_app