Spectrum connector stays in initializing state

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Alerts are not appearing from one spectrum connector. We recycled the connector but it stays in initializing state.

Environment

Release: SAMBDL99000-4.2-Spectrum-Service Assurance Manager-Promotional Bundle
Component:

Cause

SAM Integration Service was running 32 bit java which has a limitation to use 1 GIG of RAM by default. As soon as the java process reached its allocation it was crashing and a new java process was spawning. This is the reason the connector was staying in "initializing" state and never coming to online. The following error appears in the CA\SOI\jsw\logs\SAM-IntegrationServices_wrapper.log file
"java.lang.OutOfMemoryError: Java heap space"

Resolution

To resolve the issue update the CA\SOI\jsw\conf\SAM-IntegrationServices.conf to run java in 64 bit mode which has max memory set to 4 GIG.
- Stop CA SOI Integration Service
- Edit SAM-IntegrationServices.conf
- Look for the following line and remove the first # sign from the line
  
  # #include ../conf/IFW-wrapper-jvm-64.conf Save the file Start CA SOI Integration Service

- Save the file 
- Start CA SOI Integration Service
  NOTE: If you already have the java set to use 64 bit and you are still getting the same error means you'll have to raise the setting to more than 4 GIG in IFW-wrapper-jvm-64.conf and to do that
- Stop CA SOI Integration Service
- Edit IFW-wrapper-jvm-64.conf
- Go to the line that reads  
   wrapper.java.maxmemory=4096 and raise the value to 5120 or 6144 
- Save the file and Start CA SOI Integration Service