Spectrum connector stays in initializing state


Article ID: 108008


Updated On:


CA Service Operations Insight (SOI)


Alerts are not appearing from one spectrum connector. We recycled the connector but it stays in initializing state.


SAM Integration Service was running 32 bit java which has a limitation to use 1 GIG of RAM by default. As soon as the java process reached its allocation it was crashing and a new java process was spawning. This is the reason the connector was staying in "initializing" state and never coming to online. The following error appears in the CA\SOI\jsw\logs\SAM-IntegrationServices_wrapper.log file
"java.lang.OutOfMemoryError: Java heap space"


Release: SAMBDL99000-4.2-Spectrum-Service Assurance Manager-Promotional Bundle


To resolve the issue update the CA\SOI\jsw\conf\SAM-IntegrationServices.conf to run java in 64 bit mode which has max memory set to 4 GIG.
- Stop CA SOI Integration Service
- Edit SAM-IntegrationServices.conf
- Look for the following line and remove the first # sign from the line
  # #include ../conf/IFW-wrapper-jvm-64.conf Save the file Start CA SOI Integration Service

- Save the file 
- Start CA SOI Integration Service
  NOTE: If you already have the java set to use 64 bit and you are still getting the same error means you'll have to raise the setting to more than 4 GIG in IFW-wrapper-jvm-64.conf and to do that
- Stop CA SOI Integration Service
- Edit IFW-wrapper-jvm-64.conf
- Go to the line that reads  
   wrapper.java.maxmemory=4096 and raise the value to 5120 or 6144 
- Save the file and Start CA SOI Integration Service