PPM Clarity: 'Error 401 - User not registered' when Exporting a Report to PDF Using Chrome

Article Id: 107977
Status: Published
Updated On: 01-02-2019 14:03
Products:
CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise
Issue/Introduction:

When trying to export the  the Jaspersoft Studio Report in PDF format using Chrome browser, users get the following error: user-is-not-registered-on-the-reporting-server.

Environment:

Release:
Component: ODPRD

Resolution:

Open Chrome and then:

  1. Click on the Tab upper right corner " Customize and control Google Chrome"
  2. Click on Setting from the Drop Down Menu
  3. Click on "Advance / Content Settings"
  4. Click on PDF Documents
  5. Enable the the option "Download PDF Files instead of automatically opening them in Chrome"
Export the report again.