"Your request is placed successfully and is under process" is showed in CA Service Catalog 17.1 when using a language different to English

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The message of confirmation that your request has been submitted is in English even when using CA Service Catalog in Spanish or Portuguese language. (Browser language set to Spanish or Portuguese)

Message is : "Your request is placed successfully and is under process: TITLE (# of the request)"

See example below:

Environment

CA Service Catalog 17.1 GA
CA Service Catalog 17.1 RU1
CA Service Catalog 17.1 RU2

Cause

Defect with CA Service Catalog 17.1, 17.1 RU 1 and 17.1 RU2.

Resolution

There is a fix available to be applied on top of Service Desk 17.1, 17.1 RU1 or 17.1 RU2.

See details below:

PROB #: 1693 FN: T6D9382 FT: DZZ DATE: 25 Jul 2018
STARTRAK PRODUCT NAME: USVCT  (Star Problem Product)
PROBLEM SYMPTOM: WIN-REQUEST CONFIRMATION MESSAGE IN LOCALIZATION FORMAT

Make sure your environment runs the correct version (17.1, 17.1 RU1 or 17.1 RU2) and open a case at CA Support asking for the available fix.