Clarity Processes are not running and the BG log shows errors

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Article ID: 107960

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Processes are not running and the BG log shows below errors:

ERROR 2018-07-25 07:06:15,332 [NMS Message Receiver (tenant=clarity)] bpm.eventmgr (clarity:none:none:none) Error in onMessage. 
java.util.concurrent.RejectedExecutionException: Task [email protected] rejected from [email protected][Terminated, pool size = 0, active threads = 0, queued tasks = 0, completed tasks = 212] 
at java.util.concurrent.ThreadPoolExecutor$AbortPolicy.rejectedExecution(ThreadPoolExecutor.java:2047) 
at 

ERROR 2018-07-25 07:10:38,683 [Incoming-1,CLRTY,sc5app1755-46758] bpm.eventmgr (clarity:none:none:none) Error in onMessage while processing Broadcast Message pe.monitor.GET_STATE 
java.util.concurrent.RejectedExecutionException: Task [email protected] rejected from [email protected][Terminated, pool size = 0, active threads = 0, queued tasks = 0, completed tasks = 212] 
at 

Environment

Release: All Supported Releases
Component: ODBPM

Resolution

  • Restart BG Services
  • On Demand/SaaS Customers, please contact Broadcom support for assistance