OOTB Data Sources connection failed

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Article ID: 107943

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

The Test Connection is failing in Advanced reporting>>Data Sources>>Edit Data Source

Cause

This is traditionally due to the fact the databases are not configured in your CSA. This could happen if you just reconfigured or updated accounts.

Environment

All supported versions of PPM

Resolution

Push the latest information by running the following command from one of you PPM App Servers: 

From the Clarity/bin directory: 

admin jaspersoft syncPPMContext -userName superuser -password superuser