Spooler probe doesn't start after applying windows authentication to the Nimbus Robot Watcher

Article Id: 107919

Status: Published

Updated On: 26-07-2018 01:48

Products:

DX Infrastructure Management , NIMSOFT PROBES

Issue/Introduction:

According to the documentation "Install or Upgrade for an External CA Business Intelligence JasperReports Server" customer did the following:
4. Run the cabi or cabi_external probe as a Windows authentication user.

a. On the robot with the probe, go to Administrative Tools > Services and double-click on Nimsoft Robot Watcher.
b. Select the Log On tab.
c. Change the account to the same account and password that is used in the data_engine and the primary UIM server.
d .Click OK.
e .Right-click on Nimbus Robot Watcher and select the Restart option.
f. Close the windows.
g. Restart the robot.

After this steps the spooler probe doesn't start.
Which rights does a windows user need to start the Nimbus Robot Watcher Service?

Environment:

UIM 8.5.1
CABI 3.2 install and set up Windows Authentication for CABI

Resolution:

That was solved after adding user to the local admin group.

Additional Information:

Requirements for Windows Authentication - see here
...
Add a domain administrator with permission to Log on as a Service on both the CA UIM system and the database system.
...