Slow RDP and SSH connections when PAM in Cluster

Article Id: 107910

Status: Published

Updated On: 11-09-2018 15:48

Products:

CA Privileged Access Manager - Cloakware Password Authority (PA) , PAM SAFENET LUNA HSM , CA Privileged Access Manager (PAM) , CA Privileged Access Manager (PAM)

Issue/Introduction:

After upgrade to 3.1.2 or 3.2, RDP and SSH connections are slow. PAM is configured as Cluster. It was taking a long time to launch RDP or SSH applets on the Access page. It takes 2 minutes or more. When cluster is turned off the problem disappears.

Cause:

This happens when HTTP host header lacks an actual IP address. Delays retrieving the address from DNS causes slow RDP and SSH connections.

Environment:

PAM 3.1.2.x, 3.2.x

Resolution:

This issue is addressed by applying 3.1.2.03 hot-fix to CA PAM 3.1.2 or 3.2.2 hot-fix to CA PAM 3.2

Additional Information:

You can download available hot-fixes from below
https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-privileged-access-manager-solutions-patches.html