Slow RDP and SSH connections when PAM in Cluster

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• PAM SAFENET LUNA HSM
• CA Privileged Access Manager (PAM)

Issue/Introduction

After upgrade to 3.1.2 or 3.2, RDP and SSH connections are slow. PAM is configured as Cluster. It was taking a long time to launch RDP or SSH applets on the Access page. It takes 2 minutes or more. When cluster is turned off the problem disappears.

Cause

This happens when HTTP host header lacks an actual IP address. Delays retrieving the address from DNS causes slow RDP and SSH connections.

Environment

PAM 3.1.2.x, 3.2.x

Resolution

This issue is addressed by applying 3.1.2.03 hot-fix to CA PAM 3.1.2 or 3.2.2 hot-fix to CA PAM 3.2

Additional Information

You can download available hot-fixes from below
  https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-privileged-access-manager-solutions-patches.html