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Slow RDP and SSH connections when PAM in Cluster


Article ID: 107910


Updated On:


CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)


After upgrade to 3.1.2 or 3.2, RDP and SSH connections are slow. PAM is configured as Cluster. It was taking a long time to launch RDP or SSH applets on the Access page. It takes 2 minutes or more. When cluster is turned off the problem disappears.


This happens when HTTP host header lacks an actual IP address. Delays retrieving the address from DNS causes slow RDP and SSH connections.


PAM 3.1.2.x, 3.2.x


This issue is addressed by applying hot-fix to CA PAM 3.1.2 or 3.2.2 hot-fix to CA PAM 3.2

Additional Information

You can download available hot-fixes from below