CMDB Visualizer fails into CA SDM

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Article ID: 107896

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When a CI is opened in SDM and try lo access to Visualizer option,  ​it keeps loading displaying similar URL:
http://<servername>:9080/CMDBVisualizer/externallaunch.do?sid=NULL&uuid=<UUID>&loginusername<username>&filter_id=1010&bopsid=<bopsid>

shown empty page:

<Please see attached file for image>

User-added image

or with follow message:

"Alternate HTML content should be placed here. This content requires the Adobe Flash Player. Get Flash

<Please see attached file for image>

User-added image
 

Cause

Visualizer requires Adobe Flash Player because it's a Flash based application.

Environment

SDM 14.1
SDM 17.1
 

Resolution

Download and install Adobe Flash Player clicking in 

<Please see attached file for image>

User-added imageaccess.

Or directly to
http://www.adobe.com/go/getflash/

Attachments

1558698726904000107896_sktwi1f5rjvs16jgw.jpeg get_app
1558698725186000107896_sktwi1f5rjvs16jgv.png get_app
1558698723041000107896_sktwi1f5rjvs16jgu.png get_app