CMDB Visualizer fails into CA SDM

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When a CI is opened in SDM and try lo access to Visualizer option,  ​it keeps loading displaying similar URL:
http://<servername>:9080/CMDBVisualizer/externallaunch.do?sid=NULL&uuid=<UUID>&loginusername<username>&filter_id=1010&bopsid=<bopsid>

shown empty page:

<Please see attached file for image>

or with follow message:

"Alternate HTML content should be placed here. This content requires the Adobe Flash Player. Get Flash" 

<Please see attached file for image>

 

Cause

Visualizer requires Adobe Flash Player because it's a Flash based application.

Environment

SDM 14.1
SDM 17.1
 

Resolution

Download and install Adobe Flash Player clicking in 

<Please see attached file for image>

access.

Or directly to
http://www.adobe.com/go/getflash/