CMDB Visualizer fails into CA SDM
Issue/Introduction:
When a CI is opened in SDM and try lo access to Visualizer option, it keeps loading displaying similar URL:
http://<servername>:9080/CMDBVisualizer/externallaunch.do?sid=NULL&uuid=<UUID>&loginusername<username>&filter_id=1010&bopsid=<bopsid>
shown empty page:
<Please see attached file for image>
or with follow message:
"Alternate HTML content should be placed here. This content requires the Adobe Flash Player. Get Flash"
<Please see attached file for image>
Cause:
Visualizer requires Adobe Flash Player because it's a Flash based application.
Environment:
SDM 14.1
SDM 17.1
Resolution:
Download and install Adobe Flash Player clicking in
<Please see attached file for image>
access.Or directly to
http://www.adobe.com/go/getflash/