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Article ID: 107896
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Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
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Issue/Introduction
When a CI is opened in SDM and try lo access to Visualizer option, it keeps loading displaying similar URL:
http://<servername>:9080/CMDBVisualizer/externallaunch.do?sid=NULL&uuid=<UUID>&loginusername<username>&filter_id=1010&bopsid=< bopsid>
shown empty page:
<Please see attached file for image>
or with follow message:
"
Alternate HTML content should be placed here. This content requires the Adobe Flash Player. Get Flash "
<Please see attached file for image>
Cause
Visualizer requires Adobe Flash Player because it's a Flash based application.
Resolution
Download and install Adobe Flash Player clicking in
<Please see attached file for image>
access.
Or directly to
http://www.adobe.com/go/getflash/