DSM Reporter showing "Attempted an unsupported operation" error

Article Id: 107891
Status: Published
Updated On: 20-06-2019 07:15
Products:
CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager
Issue/Introduction:

When ends users try to modify or create a new report, the error "Attempted an unsupported operation." appears:



User-added image

Cause:

The problem is caused because DSM Reporter is installed on a remote Agent which has a language different than English configured (for example, Spanish).

Every management component (like DSM Explorer / Reporter) is not supported having Spanish language configured, the only supported languages are: English, French, German and Japanese. Here is the detail of the supported languages:

https://support.ca.com/us/product-content/status/compatibility-matrix/ca-it-client-manager-compatibility-matrix.html

Environment:

Client Automation 14.x

Resolution:

In order to solve this problem, the language of the Agent needs to be configured back to English (or any other supported language) running the following command: 

ccnfcmda -cmd SetParameterValue -ps itrm/common/localization -pn language -v lang

The value of lang specifies the desired language. Possible values are "enu" (English (U.S.)), "deu" (German), "fra" (French), and "jpn" (Japanese).