DSM Reporter showing "Attempted an unsupported operation" error

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

When ends users try to modify or create a new report, the error "Attempted an unsupported operation." appears:

Cause

The problem is caused because DSM Reporter is installed on a remote Agent which has a language different than English configured (for example, Spanish).

Every management component (like DSM Explorer / Reporter) is not supported having Spanish language configured, the only supported languages are: English, French, German and Japanese. Here is the detail of the supported languages:

https://support.ca.com/us/product-content/status/compatibility-matrix/ca-it-client-manager-compatibility-matrix.html

Environment

Client Automation 14.x

Resolution

In order to solve this problem, the language of the Agent needs to be configured back to English (or any other supported language) running the following command:

ccnfcmda -cmd SetParameterValue -ps itrm/common/localization -pn language -v lang

The value of lang specifies the desired language. Possible values are "enu" (English (U.S.)), "deu" (German), "fra" (French), and "jpn" (Japanese).