Error on recent documents list

book

Article ID: 107863

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



Is this behavior normal or is it a defect?

Environment

CA Service Desk Manager r14.1.x / 17.1

Resolution

This behavior is normal because the fields "My Recent Documents" and "My Recent Searches" will always display the last five documents consulted, if no document has ever been consulted it will fill these fields with the first document of the Top Solutions list.