Allow Knowledge Manager Role to Assign Role Permissions on Knowledge Categories

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Article ID: 107813

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In 17.1, when the role is set to Knowledge Manager, upon creation of a new Knowledge Category, the Knowledge Manager cannot assign permissions by Role. This can be remedied by modifying the Security Function Access granted to the Knowledge Manager Role.
 

Environment

Release:
Component: SVCMGT

Resolution

1. Navigate to the 'Knowledge Manager' role, via the Administration tab. Select Security and Role Management>Role Management>Role List, and it will be listed there.

2. On the Additional Information>Function Access tab, navigate to page 2, where the 'Security' function exists.

3. Select 'Edit in List', and change the Security Function Access to 'View'.