File Trigger job fails with SCAN FAILED error

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• Workload Automation Agent
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

File trigger jobs failed to scan the file. It throws the following errors: MDT-0600 1 FileMonPlugin.FileMon Requests Processor 1.CybFileMonHandler.processCriticalError[:277] - cybermation.library.services.queuerequests.CybRequestHandlingException: Scan Failed at cybermation.plugins.filemon.handler.treescan.CybTreeScannerPolling.scanAllFilesTry(CybTreeScannerPolling.java:402) at cybermation.plugins.filemon.handler.treescan.CybTreeScannerPolling.scanAllFiles(CybTreeScannerPolling.java:290) at cybermation.plugins.filemon.handler.CybFileMonHandlerGroup.execute(CybFileMonHandlerGroup.java:228) at cybermation.library.services.queuerequests.CybQueueableRequestScatterGatherProcessor.run(CybQueueableRequestScatterGatherProcessor.java:209) at java.lang.Thread.run(Unknown Source) Caused by: java.io.IOException The \\path-to-the -file-to trigger does not exist or not a directory.

Environment

WAAE 11.3.6 SP6 on windows

Resolution

Add the following parameter in agentparm.txt under C:\Program Files (x86)\CA\Workload Automation AE\SystemAgent\WA_AGENT

filemonplugin.runexternal=true

 in order to enable File Trigger jobs to be run as external processes.
then restart the agent to take effect.