How to get the list of all sub categories tickets which are under same parent category?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

While searching parent category how to get the list of all sub categories tickets which are under same parent category?

Example: If there is a sub category called 'Microsoft' under parent category 'Software', the search results should list all tickets from parent category and all sub categories. 

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Environment

All Service Desk versions.

Resolution

We can achieve the desired results by adding a '%' sign after the Parent Category under the 'Request Area' search filter as shown in the below image.

<Please see attached file for image>