How to get the list of all sub categories tickets which are under same parent category?

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Article ID: 107785

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



While searching parent category how to get the list of all sub categories tickets which are under same parent category?

Example: If there is a sub category called 'Microsoft' under parent category 'Software', the search results should list all tickets from parent category and all sub categories. 

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Environment

All Service Desk versions.

Resolution

We can achieve the desired results by adding a '%' sign after the Parent Category under the 'Request Area' search filter as shown in the below image.

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Attachments

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