Recently created SLA is not calculating

Article Id: 107644

Status: Published

Updated On: 23-07-2018 12:24

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

All the SLOs of this newly created weekly SLA are failing to calculate. They all displaying as a light blue icon, not the usual red or green which indicates calculation is occurring.

Cause:

Operating periods defined for SLOs using 24:00 instead of 23:59 (Known issue to be fixed in UIM 9.0)

Environment:

- UIM 8.5.1
- sla_engine 8.52

Resolution:

Edit any/all defined operating periods anywhere they are specified as 24:00, to 23:59 and then recalculate the SLOs.
In a few minutes they should change color from blue to the correct status, e.g., red/green.