CA PPM New UX not displaying properly after upgrade

Article Id: 107586

Status: Published

Updated On: 06-02-2019 12:25

Products:

CLARITY PPM FOR ITG , Clarity PPM On Premise , CLARITY PPM FEDERAL , Clarity PPM SaaS , Clarity PPM SaaS - Application , Clarity PPM SaaS - Application , Clarity PPM On Premise

Issue/Introduction:

After upgrading our PROD environment to 15.4, we found that the New UX is different between PROD and DEV even though they are at the same build.

Cause:

Typically this is caused by the browser using older cached files to display the pages. The cached versions of those pages may not have the updated features/code.

Environment:

Release:
Component: ODPRD

Resolution:

The issue is resolved by clearing the browser cache, and then logging back into CA PPM. We always recommend clearing the browser cache after an upgrade completed, or a patch is applied to your PPM environment. This will help prevent these types of issues from occurring.