How can we send multiple emails notification for a single alarm

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Article ID: 107583

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

We have a need to have multiple teams notified or certain UIM alarms that are generated. Can NAS probe send email alert to two emails at once which are configured.

Environment

  • UIM 9.0 and earlier
  • NAS 9.0 and earlier
  • Emailgtw 2.84

Resolution

Yes, there are multiple ways the nas can be configured to send emails to multiple recipients at the same time.

You can use an email distribution list
In the nas AO email profile you can setup multiple email address separated by commas.

http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/nas-alarm-server/nas-im-configuration/the-nas-auto-operator-tab.html#concept.dita_68181394ea354dade5c0e878c25c3babd80ca6a3_CreatingorEditingaProfile

You can specify multiple email profiles that are setup in the emailgtw probe. Each email profile can contain one or more email addresses.

http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/emailgtw-email-gateway/emailgtw-im-configuration.html#concept.dita_3b2ddd40795ec1df712cf39cb1d8e9a6c035f584_CreateaProfile