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How can we send multiple emails notification for a single alarm

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Article ID: 107583

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM) Unified Infrastructure Management for Mainframe

Issue/Introduction

We have a need to have multiple teams notified on certain UIM alarms that are generated. Can NAS probe send an email alert to two configured email addresses at once?

Environment

  • UIM 9.0 and later
  • NAS 9.0 and Later
  • emailgtw 2.84 and later

Resolution

Yes, there are multiple ways the nas can be configured to send emails to multiple recipients at the same time.

You can use an specific email distribution list
In the nas AO EMAIL profile you can enter multiple email address separated by commas.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/8-1/the-nas-auto-operator-tab.html#concept.dita_68181394ea354dade5c0e878c25c3babd80ca6a3_TheProfile

emailgtw probe profiles
You can specify multiple group email profiles that are setup in the emailgtw probe, e.g., Admins, Operators, NOC, SOC, etc. Each email profile can contain one or more email addresses.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/extensibility-and-integrations/emailgtw-email-gateway/emailgtw-im-configuration.html