RegionTag is empty after applying FIX:RO90350

Products

• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

CA DataMinder supports regional archives. If you have multiple unconnected email archives of the same type, you can use RegionTags to identify them. 

After applying FIX:SO01032 (incorporating Integration_14.5_HF0239 and Integration_x64_14.5_HF0240) - see Data Protection integration using an EMC SourceOne Office 365 job, for more information - The RegionTag registry value, under registry hive below changes from a non-empty value to an empty value.

HKLM\Software\Wow6432Node\ComputerAssociates\CA DataMinder\CurrentVersion\External Agent API 
 

Environment

CA Data Protection 14.5

Cause

This issue is caused by the order in which hotfixes are deployed.

Resolution

The RegionTag issue is fixed in FIX:RO92731 (Incorporating Integration_14.5_HF0210. and Integration_x64_14.5_HF0211).  However to ensure that the entire EMC Exchange Journal archive integration performs as expected you will need to install the following fixes in order.

1.  FIX:RO92731 (Incorporating Integration_14.5_HF0210. and Integration_x64_14.5_HF0211) -- Integration resets RegionTag registry value.
2.  FIX:SO01032 (incorporating Integration_14.5_HF0239 and Integration_x64_14.5_HF0240) HF0240 -- BCC information and de-enveloping journal mail. 
3.  FIX:SO04571 (incorporating Integration_14.5_HF0241 and Integration_x64_14.5_HF0242) -- iConsole shows malformed events.

These fixes are available to download via the CA Support Portal http://support.ca.com

Additional Information

Orchestria APM, Orchestria EPM, Orchestria, CA DLP and CA DataMinder are all previous brands for the product known as CA Data Protection.