Sysload Console: "Could not connect to sldmgts"

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Article ID: 107573

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Updated On:

Products

CA Automic Sysload

Issue/Introduction

Sysload Console is not able to connect to the Management Server anymore.
The Services "Sysload Communication Server" and "Sysload Management Servers" appear as Started.

The error that appears in the logs is:
########
Could not connect to [email protected]_MANAGEMENT_SERVER:9900 (10s):0 - Timeout
########

Cause

The Sysload Management Server started with the wrong IP address (127.0.0.1) instead of the right one upon System StartupĀ 

Environment

Sysload Management Server in Windows

Resolution

Workaround: restart Sysload Communication Server service so that it listens on the correct IP address.
Solution: modify startup type of Sysload Services to "Automatic (Delayed Start)