CABI External probe installation issue

Article Id: 107531

Status: Published

Updated On: 23-07-2018 01:14

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

We are trying to deploy cabi_external 3.20 probe and keep getting the following error. Can you please advise. Jul 16 16:57:01:993 [6120] Controller: Probe 'cabi_external' FAILED to start (command = ../../../jre/jre8u102/bin/java.exe -Xms64m -Xmx256m -XX:+HeapDumpOnOutOfMemoryError -Djava.library.path=../../../lib -jar cabi_external.jar) error = (3) The system cannot find the path specified.

Cause:

The CABI_external probe was unable to find the java.exe process.
Review of the \Nimsoft\jre\ folder show the jre8u102 folder containing the java.exe process was missing.

Environment:

UIM 8.51
CABI_External 3.20

Resolution:

Copy the jre8u102 folder from another Nimsoft server to \Nimsoft\jre\