Reports / Query Service keeps crashing

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

While running reports, the query service crashes and a "Service Restarted" or "Failed to complete Baseline Calculation: The database request has failed" error displays in the Custom Reports page.

Environment

NFA 9.3.6
NFA 9.3.8
NFA 9.5.0

Resolution

Follow the instructions inside the patch to apply.

NFA 9.3.6:

Please download the patch: NFA_9.3.6_QueryServiceCrash_PTF_008A.zip

NFA 9.3.8:

Please download the patch: NFA_9.3.8_QueryServiceCrash_PTF_011.zip
NFA 9.3.8 Cumulative Patch must be applied first: NFA_9.3.8_CP_001.zip

NFA 9.5.0:

Please download the patch: NFA_9.5.0_CustomReportsFixCombo.zip
NFA 9.5.0 Cumulative Patch must be applied first: NFA_9.5.0_Cumulative_Patch.zip