Alerts in UIM are not showing in SOI
Article ID: 107512
Updated On:
Products
CA Service Operations Insight (SOI)
Issue/Introduction
Some alerts in UIM are not displaying in SOI. This was previously working. Nothing has changed in the environment.
Cause
Client has an escalation action clearing the alert's in question.
Environment
Release: SAMBDL99000-4.2-Spectrum-Service Assurance Manager-Promotional Bundle
Component:
Component:
Resolution
In SOI 4.2 there is a new column added to the alerts table "ClearedBy" , this column contains the who/what cleared the alert
select * from Alerts where MDRAlarmID='Source Alert ID of the UIM alert"
In this case there was an escalation action that was clearing the alert after 10 minute.
select * from Alerts where MDRAlarmID='Source Alert ID of the UIM alert"
In this case there was an escalation action that was clearing the alert after 10 minute.
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