Some alerts in UIM are not displaying in SOI. This was previously working. Nothing has changed in the environment.
Client has an escalation action clearing the alert's in question.
Release: SAMBDL99000-4.2-Spectrum-Service Assurance Manager-Promotional Bundle
In SOI 4.2 there is a new column added to the alerts table "ClearedBy" , this column contains the who/what cleared the alert
select * from Alerts where MDRAlarmID='Source Alert ID of the UIM alert"
In this case there was an escalation action that was clearing the alert after 10 minute.